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Existing Annual Pass Holders

Thank you for continuing to pay your Annual Pass to Avon Valley Adventure & Wildlife Park. We have set up this page to keep you all up to date with how our membership is working.

Please remember we are a small team so we will try to answer your questions but it may take us a few days.

If you have a question please email helpdesk@avonvalley.co.uk

Annual Pass Holders Tickets.

These tickets are free for all active Annual Pass Holders who paid in July and any fully paid pass holders, you will be required to show you Annual Pass on entry to gain entry to the site.

Due to the reduced capacity and to stop Annual Pass Holders booking tickets and not turning up we ill be adding a £5 booking fee per transaction, then when you arrive at the admissions THIS WILL BE REFUNDED to you! (we can only refund booking fee as long as there is no fully paid admission tickets added to the same order if you wish to book and pay for tickets for non-pass holders this must be done in a separate order. Otherwise, we are unable to offer a refund.

*Tickets are non-refundable and non-changeable.

Question – How can I book tickets for a family member who is inside my bubble but does not have a membership?

Simple, just turn up with them and we will take payment for them on the day, no need to pre-book AS LONG AS THEY are in your Bubble! Limited to 3 people per member group.

UPDATE 4th August

Go Cardless (the 3rd party company that manage our DD payments) have issued an email today to all Annual Pass Holders paying by DD that their pass has been cancelled.  This is an automatic email generated by their system in response to us NOT taking payments for August.  Your pass is still very much valid for August.  Please refer to the email sent to you on August 2nd or click here >>August Update

If you are not receiving emails from us please check your ‘spam’ folder.  If you have not received an email from us at all, please drop us a line to helpdesk@avonvalley.co.uk with your membership details and current email address so we can update our records.  If you have not received vouchers for in relation to April-June closuret it is especially important we have your correct contact details.

UPDATE 2nd August

We have sent an email to all Annual Pass Holders with a update for August at the park, including information on all exisiting Annual Passess.  You can read it by clicking this link >> August Update

If you are not receiving emails from us please check your ‘spam’ folder.  If you have not received an email from us at all, please drop us a line to helpdesk@avonvalley.co.uk with your membership details and current email address so we can update our records.  If you have not received vouchers for in relation to April-June closuret it is especially important we have your correct contact details.

UPDATE 30th July 

Vouchers

We are making progress issuing vouchers for those that have paid in full and Direct Debit passes. This is a very difficult thing to sort and we are all making the best effort to get this done ASAP. If you have any questions please do not hesitate to email me on Helpdesk@avonvalley.co.uk

The system we are using to issue vouchers is our online ticketing system, as this is the only system we have managed to keep active. You can use your vouchers for any event, day entry, or activity that we run and sell tickets online, and will be valid for the next year.

People have asked if the vouchers could be used against food and in the shop. We hoped to allow this but it has simply not been possible as our physical tills operate on another software system and the two do not talk to each other. 

 

UPDATE 19th July

YOU GET AUGUST FREE! if you have had an active pass or paid by Direct Debit until July we are giving you entry to August for free! We will not be taking any more direct debit payment after August as we simply don’t know how the park is going to open thought the winter especially if there is a second wave.

You can still be apart of Avon Valley after August by joining our Supporters Club which only costs £3.49 per month.

UPDATE 17 July

Tickets are now on sale for August day entry.

As a valued Annual Pass holder, we are delighted to tell you that the park will be open for two days just for you on the Tuesday 28th & Wednesday 29th.

Please watch the video people for more info from me!

 

Park Day Entry Tickets
Click the link below to book
https://avonvalley.digitickets.co.uk/event-tickets/3602?catID=3204&branches.branchID=264

 

Annual Pass Holders Day Entry 
(your £5 booking fee will be returned when you arrive at the park)

Click the link below to book
https://avonvalley.digitickets.co.uk/event-tickets/29017?catID=28533&branches.branchID=264

 

CALLING ALL FULLY PAID UP PASS HOLDERS 

Please can you fill in this short form for us?

https://forms.gle/s5BA6chBKyiv3VTW6

 

 

If I am an annual pass holder can I just walk is as usual? 

Unfortunately, Annual Pass Holders will not be permitted to walk-up, and must also book an admission session. Pass Holders will be required to input their Annual Pass Card Number, which can be found on the back of the card at the time of booking. Pass Holders must also present their Annual Pass upon arrival at the Farm, alongside their Order Confirmation.

Annual Pass Holders will be required to pay a fully refundable booking fee of £5.00 per booking. Please note that upon arrival and redemption of your booking at the Park, within the booked Arrival Session, the booking fee will be refunded. This will take effect from Monday 20th July. Should you fail to show, nor contact us to cancel, we will retain the booking fee.

Annual Pass Holders will have additional arrival time sessions available for them. Should Annual Pass Holders not make a booking and reserve a time, unfortunately they will be turned away.

In order to welcome you back, and say a huge ‘Thank You’ to all of our valued and loyal annual pass members who have continued to support us, our exclusive Member Only Days will take place 28th & 29th July.

 

 

Mail to Annual Pass Holders Archive – If you missed an email here thay are again for you.

If you are not getting emails and want to sign up please click here 

Frid, Jul 17, 2020, 4:57 pm  https://mailchi.mp/a4fcf3fa271c/annual-pass-holders-update 

Mon, Jul 06, 2020 7:42 pm  https://mailchi.mp/6360d19a09ae/yes-the-riverside-trail-is-now-open-for-you

Tue, Jun 30, 2020 2:18 pm  https://mailchi.mp/0306b8844394/more-tickets-only-for-you

Sun, Jun 28, 2020 4:13 pm https://mailchi.mp/d6120b63217c/camping-in-avon-valley-this-summer-4022453

Fri, Jun 19, 2020 5:31 pm https://mailchi.mp/97c77aa4c6d2/avon-valley-roadmap-to-reopening

Sun, Jun 14, 2020 9:49 am https://mailchi.mp/d8bc932b8904/update-from-doug-at-avon-valley 

Wed, May 13, 2020 11:21 am https://mailchi.mp/a6e1b3becbe1/update-from-hannah-doug