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Ice Skating Terms & Conditions

Please note that all users of Avon Valley Country Park Ltd Ice Rink do so at their own risk. Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following: injuries resulting from collision or contact with other skaters; injuries resulting from falls; injuries that involve objects or artificial structures that are properly within the intended path of travel of the skater; injuries resulting from wet flooring. Skating is not suitable for pregnant women or anyone with a heart condition. Please advise ice rink management if you, or anyone in your party, has a medical condition that may be affected by skating, lighting, loud music etc.. Avon Valley Country Park Ltd prides itself on being a company committed to taking all reasonable steps in accommodating the needs of disabled people to enable them to enjoy the activities, events and workshops we offer. The following rules are governed by the company whom we hire the ice rink from and Avon Valley Country Park Ltd are obliged to ensure the following is enforced.

 

Skating Key Points:

Ticket holder Amendments or Cancellations

As per our standard terms and conditions, all tickets are non-tranferable or refundable. Should you no longer be able to make your selected session, please contact us via helpdesk@avonvalley.co.uk. Only if we have been given no less than 48 hours notice we will issue vouchers to the value of your order minus the booking fee. This voucher can be redeemed against any future online purchases and would be valid for 12 months. You can then at your leisure re-book another Ice-skating session or any other experience at Avon Valley.

Cancellations & Refunds

This is an outdoor event in winter and we advise all patrons to dress appropriately. No refunds will be given due to undesirable weather. If on the occasion the rink manager deems it necessary to temporarily close off the rink, alternative sessions will be arranged and vouchers will be issued to the value of your booking including the booking fee only if we choose to cancel your booking. 

PLEASE NOTE: We reserve the right to refuse amendments, cancellations and refunds. Management

 

General Rules for Skating

Avon Valley Country Park Ltd wants you to enjoy your ice skating experience, the following are for your safety. Please ensure that you have read the following before taking to the ice and ensure at all times to listen to the Ice Rink Marshall’s and Ice Rink Management. Ice Rink Management reserves the right to refuse entry and the Ice Rink Management decision is final. Avon Valley Country Park Ltd reserves the right to refuse entry/eject patrons from the ice rink without refund. Refunds are only given at management discretion. Personal belongings left at the Ice Rink Skate Exchange are left at the owner’s risk.

 

We want you to enjoy your ice skating experience, so please adhere to these basic principles: