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faqs

Q. Are dogs allowed on site? / Do you allow assistance or therapy dogs?
A.

We appreciate dogs are an important part of the family and sometimes a vital part of individuals leaving their home which is why we want them to enjoy a day out at Avon Valley.  

Assistance dogs are free to enter the park!

Pet dogs can now buy a doggie day ticket.

The health and safety of children at the park will always take priority which is why we ask all dog owners to agree to the following.

  • Please only bring well socialised and well behaved dogs to the park.
  • Please keep them on a standard lead suitable for their size and under close supervision at all times.  Retractable leads are not permitted on site.
  • Please walk your dog around the car park boundaries to empty themselves before entering the park.
  • Please pick up any poo and dispose of it in designated poo bins and not general waste or recycling bins.
  • Please keep dogs out of the animal contact area and away from play equipment.  Stick to their designated access areas only.  
  • Please don’t leave dogs unattended in cars for any period of time.
Q. Do you offer any discounted tickets?
A.

We offer a discounted ticket for registered carers when visiting with a full paying disabled guest.

We offer a 20% discount on full priced day entry tickets purchased on the day to Blue Light and Defence Discount Card Holders.  A valid card must be shown to qualify and is eligible for the card holder and up to 3 accompanying guests.

Advance booking discounts on standard day entry

Book up to 4 weeks in advance, you save £4 per full priced ticket.
Book up to 3 weeks in advance, you save £3 per full priced ticket.
Book up to 2 weeks in advance, you save £2 per full priced ticket.
Book up to 1 week in advance, you save £1 per full priced ticket.

Book within 2 days and pay standard entry.

These savings are automatically applied at checkout.

Tickets are not transferable or refundable.

Q. Why must I wash my hands and not just use hand sanitizer?
A.

There are two main reasons to be aware of:

 

  1. Hand sanitiser does not kill all germs, and there will always be some left on your hands.
  2. Hand sanitiser does not remove dirt. It will simply move it around your hands. The dirt will still harbour germs.

Adults must ensure the children in their care are cleaning their hands thoroughly, and disposing of paper towels only into the bins provided.

 

Q. We have been given Gift Vouchers, how do we use them?
A.

Please follow the link below and redeem your vouchers ahead of booking by entering your voucher code.

Redeem Voucher

 

Q. Do you offer a Blue Light Card or Defence Service Discount?
A.

Yes!  We offer a 20% discount on full priced ‘on the day’ day admission tickets and does not include the ‘on the day’ surcharge.  This is not available online in advance.  To qualify simply bring your valid Defence Discount Card or Blue Light Card on the day you wish to visit and the 20% discount will be applied to full priced standard day entry tickets, details of which can be found here.  The discount is valid for the card holder and up to 3 other accompanying guests.  The discount can not be used on event tickets or anything other than standard day admission.

Q. Do you have bike racks?
A.

We have 2 situated undercover outside the front of the shop.

Q. What are the animal-related ill health risks at visitor attractions?
A.

All animals naturally carry a range of micro-organisms, some of which cause no illness in the animal but can be transmitted to humans. Diseases passed from animals to humans are known as zoonoses. Some zoonotic diseases may cause ill health; in some cases the diseases may be severe or life threatening. Equally, some are more amenable than others to treatment, and some may leave lasting ill health. A range of zoonotic diseases can be acquired from animal contact at visitor attractions including:

  • Verocytotoxigenic Escherichia coli or VTEC of which E. coli O157 is one
  • Cryptosporidium parvum
  • Chlamydophilia abortus (formally called Chlamydia psittaci)
  • Toxoplasmosis
  • Salmonella spp.

How do people become infected?

People can become infected with micro-organisms through consuming contaminated food or drink, through direct contact with contaminated animals, by contact with an environment contaminated with animal faeces or by being bitten. Very low numbers of micro-organisms can cause human infection.

How safe is a visit to an attraction?

Given an estimated 10 million people visit such attractions each year, we consider the risk of infection to be low. We advise washing your hands after contact with our animals and when leaving the animal contact area.  We have handwash stations available at numerous points in the animal contact area.

Q. Do you accept cash or card payments on site?
A.

We are a cash free site, accepting card payments at our till systems for food and drinks.  The only exception is our quad bikes which require a £2.50 token to be purchased on site.  All other rides are included in the ticket price.  We do not have a cash machine on site.

Q. I’m fundraising for my charity/school. Can you donate a prize?
A.
We receive a large volume of raffle and prize requests so to try and make it fair and support our local community we can now only offer prizes to places of education and registered charities that fall within a 15 mile radius.  If your place of education or registered charity falls within any of the postcodes below, please complete the form linked below for 2 vouchers for children’s park entry tickets which are valid for 12 months.  We aim to send these out within 14 days of completion of the form.
BA1, BA11, BA13, BA14, BA15, BA2, BA3, BA4, BA5, BS1, BS10, BS11, BS12, BS13, BS14, BS15, BS16, BS17, BS18, BS19, BS2, BS20, BS21, BS23, BS25, BS3, BS30, BS31, BS32, BS34, BS35, BS36, BS37, BS39, BS4, BS40, BS41, BS48, BS49, BS5, BS6, BS7, BS77, BS8, BS80, BS9, BS98, BS99, GL12, GL9, SN12, SN13, SN14, SN15.
Good Luck with your fundraising!
Q. I’m pregnant, can I visit the park?
A.

You are more than welcome to visit Avon Valley Park if you are pregnant. You are welcome to visit the animals, but we recommend not touching them. It is down to your discretion whether you choose to take a ride on our train ride and take part on our play equipment.

 

Q. Is your car park free to park in?
A.

Our car park is free to park for general day admissions. There may be a charge for parking at events. Please check your event tickets if this is the case.

Q. Do you take in animals?
A.

We can very occasionally take animals in depending on species. Please can you let us know your name, contact number, animal breed, gender (and whether it is castrated or not), age of the animal and reason why you can longer care for it.

Q. Do you offer subsidised rates for Carers or Registered Disabled Visitors?
A.

Disabled / Less Able visitors pay the day rate suitable to who they are, but they are entitled to a registered carer to enter with them at a discounted rate. Registered carers must show proof of ID from their local council’s carers centre or a Carer’s Allowance letter.