faqs

Avon Valley has implemented many new measures to assist our guests to feel confident in carrying out social distancing while visiting.

The changes include:

• Daily visitor numbers will be capped to ensure that not only does the Farm adhere to Government guidelines, but to also ensure guests can safely distance themselves during their visit.

• There will be some changes to the facilities that will be open, especially those that are more difficult to adapt to allow social distancing. We hope to phase these areas back in as soon as possible, once Government guidelines permit and we are confident that the systems are in place to ensure that necessary health and safety requirements can be met. You can read about this later on.

• New signage and wayfinding can be found to ensure safe social distancing. Designated queuing and distancing markers are around the Farm, to encourage guests to adhere to necessary distances from other customers and staff. This will be particularly present in any queuing areas, at till points, within bathrooms and other areas where guests could gather.

• One-way systems will be implemented in certain areas. This will further assists guests in ensuring that necessary distances can be maintained between one another. One-way systems will be present within bathrooms and at food collection points.

• Avon Valley will be a contactless site. Guests will be able to gain admission, make purchases, and collect food and beverages, without making contact with any staff.

• Protective Perspex screens will be at all staff and guests till and interaction points, to provide further confidence to guests and staff alike.

Now, the only way to visit is to pre-book your admission tickets online. This will allow us to control and capacity manage the total number of guests visiting on any given day. This in turn will ensure that social distancing requirements can be maintained, and will also allow guests to make a completely contactless visit to Avon Valley.

Annual Pass holders will be required to pay a fully refundable booking fee of £5.00 per booking. Please note that upon arrival and redemption of your booking at the Park, within the booked Arrival Session, the booking fee will be refunded. Should you fail to show, nor contact us at least 12 hours before to cancel, we will retain the booking fee.

Guests may book an arrival time of their choice, and stay at the Park as long as they wish. The arrival time sessions last for 15 minutes each, and you can arrive at any time during that session. For example, if you have booked the 11:00am session, you are welcome to arrive at any time between 10:00am and 10:15am, and then remain at the Park until close at 3:00pm.

It is essential that Guests and Annual Pass Holders arrive only during their 15 minute booked time session. If you arrive early, we kindly ask that you wait in your car until your arrival time session starts. We reserve the right to refuse entry to late arrivals. Please note that if all other sessions are fully-booked, you may be asked to return on another day.

Unfortunately, Annual Pass Holders will not be permitted to walk-up, and must also book an admission session. Pass Holders will be required to input their Annual Pass Card Number, which can be found on the back of the card at the time of booking. Pass Holders must also present their Annual Pass upon arrival at the Farm, alongside their Order Confirmation.

Annual Pass Holders will be required to pay a fully refundable booking fee of £5.00 per booking. Please note that upon arrival and redemption of your booking at the Park, within the booked Arrival Session, the booking fee will be refunded. This will take effect from Monday 20th July. Should you fail to show, nor contact us to cancel, we will retain the booking fee.

Annual Pass Holders will have additional arrival time sessions available for them. Should Annual Pass Holders not make a booking and reserve a time, unfortunately they will be turned away.

In order to welcome you back, and say a huge ‘Thank You’ to all of our valued and loyal annual pass members who have continued to support us, our exclusive Member Only Days will take place 28th & 29th July.

Yes you can use voucher when booking a ticket. If you have a open ticket please email us on helpdesk@avonvalley.co.uk and we will issue you a ticket for the day visit. As we must now carefully control the number of guests that can visit each day in order to allow for safe social distancing, we will be unable to accept any Complimentary Tickets on the door. Please make sure you contact us before your visit to arrange a day entry ticket.

Simply get in touch with us as soon as possible, and we will look to help you out. Unfortunately we cannot issue any refunds for cancellations. We cannot guarantee that we can change the date of your visit, however we will make all reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.

If you are an Annual Pass Holder and have made a booking that you can no longer attend, you must inform Avon Valley as soon as possible before your visit. Failure to attend will result in the £5 holding fee being charged. Unfortunately, we can not issue a refund within 12hrs of your arrival time as this gives no time to release you booking for another member.

As it is now summer, all of our animals can be viewed outside in their enclosures, however, Animal Activities and Demonstrations, and petting and feeding, will also be suspended for now in accordance with Government guidelines.

There are two main reasons to be aware of:

1. Hand sanitiser does not kill all germs, and there will always be some left on your hands.
2. Hand sanitiser does not remove dirt. It will simply move it around your hands. The dirt will still harbour germs.

In order to stop the spread of Coronavirus, the only suitable treatment for germs is to wash your hands with soap and warm running water, for at least twenty seconds, followed by drying.

Guests are then welcome to use hand sanitiser after washing, or between washes.

We kindly ask guests to ensure all paper towels used for drying are disposed of directly into the bins provided, in order to help control the spread of Covid-19 and to assist our staff.

Adults must ensure the children in their care are cleaning their hands thoroughly, and disposing of paper towels only into the bins provided.

Our cleaning routines are now enhanced, and you’ll see our team frequently cleaning and disinfecting around the Park, with extra focus on high traffic areas and touch points. This includes:

• Regular and thorough cleaning of hand washing stations, hand sanitising stations and bathrooms.
• More frequent cleaning throughout the day of the picnic areas and tables available.
• Frequent cleaning at all guest/staff interaction points, such as tills and the Shop, to name but a few.
• Full clean down of the Tractor and Trailer Ride between each journey.

Thorough cleaning of other guest contact areas, including doors, bins and highchairs, between each use.

We have 2 situated undercover outside the front of the shop.

All animals naturally carry a range of micro-organisms, some of which cause no illness in the animal but can be transmitted to humans. Diseases passed from animals to humans are known as zoonoses. Some zoonotic diseases may cause ill health; in some cases the diseases may be severe or life threatening. Equally, some are more amenable than others to treatment, and some may leave lasting ill health. A range of zoonotic diseases can be acquired from animal contact at visitor attractions including:

• Verocytotoxigenic Escherichia coli or VTEC of which E. coli O157 is one
• Cryptosporidium parvum
• Chlamydophilia abortus (formally called Chlamydia psittaci)
• Toxoplasmosis
• Salmonella spp.

How do people become infected?

People can become infected with micro-organisms through consuming contaminated food or drink, through direct contact with contaminated animals, by contact with an environment contaminated with animal faeces or by being bitten. Very low numbers of micro-organisms can cause human infection.

How safe is a visit to an attraction?

Given an estimated 10 million people visit such attractions each year, we consider the risk of infection to be low. We advise washing your hands after contact with our animals and when leaving the animal contact area.  We have handwash stations available at numerous points in the animal contact area.

Pet dogs will only be allowed for campers on site this summer. These pets must be kept on a lead and away from all play equipment.
We do allow assistance dogs for day visitors.

Note: Assistance dogs are vaccinated against all known diseases to allow them to enter all areas.

Disabled / Less Able visitors pay the day rate suitable to who they are, but they are entitled to a registered carer to enter with them free of charge. Registered carers must show proof of ID from their local council’s carers centre or a Carer’s Allowance letter.

We will be re-opening Tuesday 28th & Wednesday 29th July!!

11am-3pm.

Following these dates, we will be open every Tuesday, Wednesday, Thursday, Saturday & Sunday; from 11am until 3.00pm, through August.  

We can very occasionally take animals in depending on species. Please can you let us know your name, contact number, animal breed, gender (and whether it is castrated or not), age of the animal and reason why you can longer care for it.

Our car park is free to park for general day admissions. There may be a charge for parking at events. Please check your event tickets if this is the case.

You are more than welcome to visit Avon Valley Park if you are pregnant. You are welcome to visit the animals, but we recommend not touching them. It is down to your discretion whether you choose to take a ride on our tractor ride, train ride and take part on our play equipment.

We accept card payments at our till systems but some side activities may only take cash. We do have a cash point on site which charges £1.50 per transaction.

We do have a NoteMachine cash point on site which charges £1.50 per transaction.

Due to implementation of social distancing measures, increased hand cleanliness and increased cleaning protocols, guests and employees are not normally required to wear personal protective equipment unless they wish to go inside the shop where a face mask will be mandatory.

During cleaning work or when a safe working distance cannot be guaranteed, for example in the event of an emergency, employees will wear extra personal protective equipment.  However, should guests and staff feel more comfortable by choosing to wear facial coverings, this will be strongly supported by Avon Valley.

Ensure to bring with you any personal protection you may require to feel safe and confident during your visit to Avon Valley.

For example, Hand Sanitiser, Anti-bacterial wipes, and facial coverings, that you may require.