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faqs

Q. Where is Avon Valley
A.

We are situated alongside the River Avon, just off the A4 in between Bristol and Bath.

Please see our Contact Us page for an easy direct map link for directions. 

If travelling by car:
Follow brown signs for ‘Avon Country Park’ on the A4. Free car parking on site.

If travelling by train:
Nearest train station is Keynsham, with a short taxi journey away.

If travelling by bus:
Request the stop for ‘Pixash Lane’ on any route travelling the A4 between Bristol and Bath.
X39 runs multiple times an hour.
From the main road, take the turning into Pixash Lane, walk over the humpback railway bridge where you will then see the park entrance.

Q. What are your cleaning precautions in relation to Covid?
A.

Our cleaning routines are now enhanced, and you’ll see our team frequently cleaning and disinfecting around the park, with extra focus on high traffic areas and touch points. This includes:

 

  • Regular and thorough cleaning of hand washing stations, hand sanitising stations and bathrooms.
  • More frequent cleaning throughout the day of the picnic areas and tables available.
  • Frequent cleaning at all guest/staff interaction points, such as tills and the shop, to name but a few.

 

Thorough cleaning of other guest contact areas, including doors, bins and highchairs, between each use.

 

Q. Why must I wash my hands and not just use hand sanitizer?
A.

There are two main reasons to be aware of:

 

  1. Hand sanitiser does not kill all germs, and there will always be some left on your hands.
  2. Hand sanitiser does not remove dirt. It will simply move it around your hands. The dirt will still harbour germs.

 

In order to stop the spread of Coronavirus, the only suitable treatment for germs is to wash your hands with soap and warm running water, for at least twenty seconds, followed by drying.

 

Guests are then welcome to use hand sanitiser after washing, or between washes.

We kindly ask guests to ensure all paper towels used for drying are disposed of directly into the bins provided, in order to help control the spread of Covid-19 and to assist our staff.

 

Adults must ensure the children in their care are cleaning their hands thoroughly, and disposing of paper towels only into the bins provided.

 

Q. Can I still meet and greet animals?
A.

All of our animals can be viewed outside in their enclosures, however animal activities and demonstrations including petting and feeding, will also be suspended for now in accordance with Government guidelines.

Q. I have made a booking and can't attend. What should I do?
A.

Tickets are non transferable or refundable.

 

 

Q. We have been given Vouchers to use for entrance or have valid open tickets, can I use these?
A.

Yes you can use voucher when booking a ticket. If you have a open ticket please email us on helpdesk@avonvalley.co.uk and we will issue you a ticket for the day visit. As we must now carefully control the number of guests that can visit each day in order to allow for safe social distancing, we will be unable to accept any Complimentary Tickets on the door. Please make sure you contact us before your visit to arrange a day entry ticket.

 

Q. How can I book a ticket?
A.

Now, the only way to visit is to pre-book your admission tickets online.

This will allow us to control capacity and manage the total number of guests visiting on any given day.
This in turn will ensure that social distancing requirements can be maintained, and will also allow guests to make a completely contactless visit to Avon Valley.

Select a time slot for arrival* and you can enjoy your adventure at the park until the session closing time.

*It is essential that Guests arrive only during their 15 minute booked time session. If you arrive early, we kindly ask that you wait in your car until your arrival time session starts. We reserve the right to refuse entry to late arrivals. Please note that if all other sessions are fully-booked, you may be asked to return on another day.

Q. Do you have bike racks?
A.

We have 2 situated undercover outside the front of the shop.

Q. What are the animal-related ill health risks at visitor attractions?
A.

All animals naturally carry a range of micro-organisms, some of which cause no illness in the animal but can be transmitted to humans. Diseases passed from animals to humans are known as zoonoses. Some zoonotic diseases may cause ill health; in some cases the diseases may be severe or life threatening. Equally, some are more amenable than others to treatment, and some may leave lasting ill health. A range of zoonotic diseases can be acquired from animal contact at visitor attractions including:

  • Verocytotoxigenic Escherichia coli or VTEC of which E. coli O157 is one
  • Cryptosporidium parvum
  • Chlamydophilia abortus (formally called Chlamydia psittaci)
  • Toxoplasmosis
  • Salmonella spp.

How do people become infected?

People can become infected with micro-organisms through consuming contaminated food or drink, through direct contact with contaminated animals, by contact with an environment contaminated with animal faeces or by being bitten. Very low numbers of micro-organisms can cause human infection.

How safe is a visit to an attraction?

Given an estimated 10 million people visit such attractions each year, we consider the risk of infection to be low. We advise washing your hands after contact with our animals and when leaving the animal contact area.  We have handwash stations available at numerous points in the animal contact area.

Q. Do you accept cash or card payments on site?
A.

We are a cash free site, accepting card payments at our till systems for food and drinks.  The only exception is our quad bikes which require a £2 coin on a pay per play basis.  All other rides are included in the ticket price.  We do not have a cash machine on site.

Q. I’m pregnant, can I visit the park?
A.

You are more than welcome to visit Avon Valley Park if you are pregnant. You are welcome to visit the animals, but we recommend not touching them. It is down to your discretion whether you choose to take a ride on our tractor ride, train ride and take part on our play equipment.

 

Q. Is your car park free to park in?
A.

Our car park is free to park for general day admissions. There may be a charge for parking at events. Please check your event tickets if this is the case.

Q. Do you take in animals?
A.

We can very occasionally take animals in depending on species. Please can you let us know your name, contact number, animal breed, gender (and whether it is castrated or not), age of the animal and reason why you can longer care for it.

Q. What are your opening times?
A.

More details about current park opening can be found https://www.avonvalley.co.uk/plan-your-visit/park-opening/

Q. Do you offer subsidised rates for Carers or Registered Disabled Visitors?
A.

Disabled / Less Able visitors pay the day rate suitable to who they are, but they are entitled to a registered carer to enter with them at a discounted rate. Registered carers must show proof of ID from their local council’s carers centre or a Carer’s Allowance letter.

Q. Are dogs allowed on site / Do you allow assistance dogs?
A.

We allow assistance dogs for day visitors within the park.

Pet dogs will only be allowed for campers within the campsite this summer. These pets must be kept on a lead and away from all play equipment and must be supervised at all times.  Dogs are not allowed to be left in tents unattended.

 

Q. Do you offer any discounted tickets?
A.

We offer a discounted ticket for registered carers when visiting with a full paying disabled guest.

We have historically offered MOD / Forces and Blue Light Card Holder discounts but while the business recovers from long periods of closure due to the Covid crisis we are not currently in the position to do so.  This will be reviewed in the future.

Discounts offered at present

Book up to 4 Weeks before = £4 discount per ticket.
Book up to 2 Weeks before = £2 discount per ticket.
Book up to 1 Week before  = £1 discounts per ticket.
Book within 2 days and pay standard entry.
Standard Entry
Adult & Child: £14.95
Toddler: £8.95 (Under 2 years old and walking)
Registered Carer assisting full paying disabled guest: £1.50 (Proof of ID such as a Rainbow or Pink card from your local carers centre will be required on arrival)
Q. What Social Distancing Measures have we put in place?
A.

Avon Valley has implemented many new measures to assist our guests to feel confident in carrying out social distancing while visiting.

 

The changes include:

  • Daily visitor numbers will be capped to ensure that not only does the Farm adhere to Government guidelines, but to also ensure guests can safely distance themselves during their visit.

 

  • There will be some changes to the facilities that will be open, especially those that are more difficult to adapt to allow social distancing. We hope to phase these areas back in as soon as possible, once Government guidelines permit and we are confident that the systems are in place to ensure that necessary health and safety requirements can be met. You can read about this later on.

 

  • New signage and wayfinding can be found to ensure safe social distancing. Designated queuing and distancing markers are around the Farm, to encourage guests to adhere to necessary distances from other customers and staff. This will be particularly present in any queuing areas, at till points, within bathrooms and other areas where guests could gather.

 

  • One-way systems will be implemented in certain areas. This will further assists guests in ensuring that necessary distances can be maintained between one another. One-way systems will be present within bathrooms and at food collection points.

 

  • Avon Valley will be a contactless site. Guests will be able to gain admission, make purchases, and collect food and beverages, without making contact with any staff.

 

  • Protective Perspex screens will be at all staff and guests till and interaction points, to provide further confidence to guests and staff alike.