FAQ's

Q. Are dogs allowed on site / Do you allow assistance dogs?

A. Pet dogs are not allowed on site due to our zoo licence. We do allow assistance dogs.

Note: Assistance dogs are vaccinated against all known diseases to allow them to enter all areas.

Q. Do you offer subsidised rates for Carers or Registered Disabled Visitors?

A. Disabled / Less Able visitors pay the day rate suitable to who they are, but they are entitled to a registered carer to enter with them free of charge. Registered carers can show proof of ID from their local council’s carers centre or a Carer’s Allowance letter.

Q. Do Childminders receive a discount?

A. Childminders are entitled to a special discount for annual membership but not on day entry. Full details can be found on THIS page of our website.

Q. Do Foster Carers receive a discount?

A. We offer a similar deal to Childminders on Annual Passes where you can have an unnamed child on a pass for any child that accompanies the Foster Carer. For a ‘full’ pass for the year, the price will be the same as the Silver Standard annual membership, but can be used for any child in their care (1 child per card).  Full details on our Annual Passes can be found HERE.

Q. What is the difference between an Adventurers Pass and a Standard Pass?

A. A standard pass is just entry to the Park and includes the animal handling activities as well as access to our play areas. You can upgrade your day entry to an Adventurers Pass which includes a Tractor ride, Train ride, Quad bike ride and Chair-O-Plane ride.  These add on activities can also be individually purchased on the day although you receive a saving for buying them as part of the adventurers pass.

Q. What is the difference between Silver and Gold membership?

A. We offer a Gold membership which is all inclusive and gives access to Avon Valley Adventure and Wildlife Park throughout the year, as well as all the events, a birthday party, a bag of animal feed, tractor ride, train ride, quad bike ride each visit plus a hot drink for the grown-ups on each visit too!

Silver membership gives entry through the year plus discounts across the Park and it comes in two options, Standard (valid all through the year, weekends and school holidays) or Off Peak (valid on week days in term time and after 3.30pm at weekends and school holidays).

Both are available as direct debit options on our website, details can be found HERE.

Q. What discounts do I get with my Silver membership?

A. Silver membership gives you unlimited day admission to Avon Valley Adventure and Wildlife Park, you also have many benefits to take advantage of including; 20% off friends and family admission, 10% off party bookings, discount on certain event across the year, 10% off gift shop purchases, and 10% off purchases in our Café.

Q. What are your opening times? / What days are you open through the year?

A. We are open every Tuesday to Sunday from 10am until 6pm from Easter to 31st October and 10am until 5.30pm from 1st November to Easter.  We open on Mondays during Bank Holidays and during school holidays.

We close for a few days between Christmas and New Year to allow our team to spend time with their families over the festive period.

Please always check our opening times on special event days.

Q. Can I just pay for ‘Soft Play’?

A. No. We are an Adventure and Wildlife Park so the whole Park is accessible for your visit. We don’t just offer ‘play’ but so much more, with animal handling sessions throughout the day too.

Q. Do you take in animals?

A. We can very occasionally take animals in depending on species. Please can you let us know your name, contact number, animal breed, gender (and whether it is castrated or not), age of the animal and reason why you can longer care for it.

Q. Is your car park free to park in?

A. Our car park is free to park for general day admissions. There may be a charge for parking at events. Please check your event tickets if this is the case.

Q. I’m pregnant, can I visit your Park?

A. You are more than welcome to visit Avon Valley Park if you are pregnant. You are welcome to visit the animals, but we recommend not touching them. It is down to your discretion whether you choose to take a ride on our tractor ride, train ride and take part on our play equipment.

Q. I’m fundraising for my charity/school. Can you donate a prize?

A.  We love supporting local organisations where possible.  Please refer to this page for further details.

Q. Do you accept card payments on site?

A. We accept card payments at our till systems but some side activities may only take cash. We do have a cash point on site which charges £1.50 per transaction.

Q. Do you have a cash machine on site?

A. We do have a NoteMachine cash point on site which charges £1.50 per transaction.

Q. What are the animal-related ill health risks at visitor attractions?

All animals naturally carry a range of micro-organisms, some of which cause no illness in the animal but can be transmitted to humans. Diseases passed from animals to humans are known as zoonoses. Some zoonotic diseases may cause ill health; in some cases the diseases may be severe or life threatening. Equally, some are more amenable than others to treatment, and some may leave lasting ill health. A range of zoonotic diseases can be acquired from animal contact at visitor attractions including:

· Verocytotoxigenic Escherichia coli or VTEC of which E. coli O157 is one

· Cryptosporidium parvum

· Chlamydophilia abortus (formally called Chlamydia psittaci)

· Toxoplasmosis

· Salmonella spp.

How do people become infected?

People can become infected with micro-organisms through consuming contaminated food or drink, through direct contact with contaminated animals, by contact with an environment contaminated with animal faeces or by being bitten. Very low numbers of micro-organisms can cause human infection.

How safe is a visit to an attraction?

Given an estimated 10 million people visit such attractions each year, we consider the risk of infection to be low. We advise washing your hands after contact with our animals and when leaving the animal contact area.  We have handwash stations available at numerous points in the animal contact area.